Kevin Mott uses military experience to help drivers every day
Helping drivers keep their wheels turning is the priority of the Driver Services Department. They are often the people whom drivers call while on the road with questions. They serve as advocates for drivers in their daily operations handling all aspects of roadside repairs, storage, fuel updates, and owner operator tractor repair support.
“Our internal process always starts with listening to what the driver, operations, or a repair vendor needs. Every phone call or email we receive is different because every driver, operations member, or repair vendor is different. Because we tend to know everyone personally, we try to tailor our interactions with them individually to make our support more effective.”
– Kevin Mott, Driver Services Manager (more…)